DOCUMENT REQUIRED:

1. A certified copy of your identity document, birth certificate or passport - displaying your photo and the passport expiry date.
   
2. Banking details (copy of bank statement stamped by the bank);
   
3. Retirement claim form signed by the member and two Employer authorised signatories. The withdrawal form must be stamped by the mine;
   
4. A letter stating your intention to transfer the full or part of the retirement benefit containing the institution contact details and policy details (if applicable).
   
5. An original or copy of an annuity letter, reflecting the annuity policy number (if you wish to transfer the full or part of your benefit to an annuity fund/registered pension/provident fund), or the original signed annuity application form, or the original letter from the broker (if applicable).
   
6. A foreign exchange questionnaire (if applicable).
   
7. A payslip (if your current income is less than R60 000 per year).
   
8. A letter from your employer confirming your retirement.
   

Funeral Benefit

1. Members who retire continue to be covered for the funeral benefit when they die. The funeral benefit amount at the date of the member’s retirement will apply. Please insist on your funeral paid up - certificate from your Employer before leaving the service.

Housing Guarantees

1. If you have a Housing Guarantee provided by the Fund, the outstanding value of the guarantee will be settled before any part of the benefit is paid to you. You are liable for the income tax that must be paid as a result of the settlement of the housing guarantee. Thus, if you elect to purchase a pension, the value of the outstanding housing loan will be deducted from your benefit before the balance is transferred.

Divorce Orders

1. If there is a Divorce Order against part of your benefit in the Fund, the Fund is obliged to settle the value of the Divorce Order before paying any benefits to you. Thus, if you elect to purchase a pension, the value of the divorce agreement will be deducted from your benefit before the balance is transferred.
   

Summary of claims process

1. Complete the claim form;
   
2. Get the employer to sign the claim form;
   
3. Prepare and ensure you have all required, supporting documents;
   
4. Submit the signed claim form with all supporting documents to your HR Office.
   

The claims process

1. All documents are received and verified;
   
2. Claims are investigated by the trustees to determine benefit allocation;
   
3. Tax calculation is applied;
   
4. Bank verification is received;
   
5. Payment is made.