Mineworkers Provident Fund

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Privacy Policy

PRIVACY POLICY IN TERMS OF PROTECTION OF PERSONAL INFORMATION ACT (POPIA)

PRIVACY POLICY

This Privacy Policy applies in respect of all websites that are owned by and/or administered by the Mineworkers Provident Fund and includes any other websites which are linked to the terms and conditions of the Fund.

This Policy will form part of the Fund’s general terms and conditions which set out the use of the website and will be regarded as an agreement between the Fund and the user and the Fund. This Policy is applicable to all users, regardless of whether they are visiting the website, transacting by way of this website or have an existing contractual or other legal agreement with the Fund.

PROCESSING PERSONAL INFORMATION

Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.

The Fund will treat personal information obtained by way of using the website as private and confidential and will not disclose any personal information to third parties without consent unless in the following instances:

(a) The Fund is compelled to do so by law in terms of a court order or other legal process;
(b) The disclosure will protect the Fund’s rights

The Fund will limit the collection and use of personal information to the extent which it is necessary to deliver services, which includes advice about services and other opportunities and to administer the business of the Fund

The Fund does not in any way share the personal information in its possession, without obtaining the required consent.

WHAT PERSONAL INFORMATION DOES THE FUND COLLECT

After stating the purpose for the need of personal information, The Fund may collect personally identifiable information given to us which includes the following:

Name and Surname
South African Identity number and/or passport number
improving how our website performs;
Date of birth
Contact numbers
Physical and postal address
Banking information
Educational Information
Health and/or Medical Information (if necessary)
Biometric information (fingerprints)

WHY DOES THE FUND COLLECT PERSONAL INFORMATION

The Fund may collect information such as your e-mail address, name, home or work address, telephone number/s and membership numbers for the following reasons:

The information is used to operate the services provided by the Fund and to communicate with stakeholders.
For purposes of meeting responsibilities in respect of third parties such as Regulatory bodies
To deliver effective services that comply with applicable legislation and regulation
To verify and protect the identity of all stakeholders
For Regulatory reporting
For purposes of acquiring new business
To make payments
To update records with the correct and current information to keep in contact
To confirm and verify the identity for security purposes
To provide benefits and services to clients, members and/or beneficiaries
To process any instructions and/or requests

The Fund has service providers who provide support services. These service providers agree to our privacy policies to have access to any personal information in the possession of the Fund for them to carry out their services.

PLEASE READ THIS SECTION BEFORE COMPLETING ANY DOCUMENTATION

POPIA – Protection of Personal Information Act

Mineworkers Provident Fund is a self-administered provident Fund that aims at being the retirement Fund of choice within the industry.

MMI is an insurer that provides insurance for Fund insured benefits
MARSH Insurance Broker and Risk Management is a fidelity cover insurer that provides fidelity cover.
Valuator of the Fund and auditors
Investment Consultant
Tracers
(The above is not an exhaustive list.)

Purpose for the collection of information:

Mineworkers Provident Fund will use the information collected for the sole purpose of providing retirement Fund benefits and related benefits as prescribed in the Registered Rules.

Declaration by the information collector:

Mineworkers Provident Fund will only use the use information collected for the purposes stated above and will not disclose any personal information to any third parties without the prior consent of the member where required by law.

Declaration by the information provider:

I hereby consent to the information supplied by me to be used by Mineworkers Provident Fund and its service providers in line with the above stated purpose. I acknowledge that my information is provided by me voluntarily for the purposes stated above.

I also understand and acknowledge that I have the right to lodge a complaint to the Information Regulator, should any information supplied be utilised outside this declaration and consent.

I acknowledge that I have read, understood, and accepted the information supplied in the declaration above.

THIRD PARTIES

The Fund will not reveal personal information to anyone outside of the Fund or certain service providers without the consent of stakeholders unless:

The Fund is compelled to do so by law or a court order
It is in the public interest
The Fund needs to protect its rights
There is a legitimate purpose for sharing the information

The Fund will ensure that all personal information is restricted so that no unauthorised access will be permissible and access to information will only be limited to employees of the Fund to conduct the business of the Fund or to third parties who are subjected to the Fund’s non-disclosure agreements and laws that require them to protect personal information.

POPIA COMPLAINTS PROCEDURE

The Fund will develop a process for the data subject to lodge a complaint internally and externally. The process to be followed to lodge a complaint is as follows:

The complaint should be lodge with the Information officer on the website at www.mwpf.co.za
The Information officer will consider the complaint and determine whether it is in accordance with POPIA
The Information officer will refer the complaint to the relevant designated person and will provide the complainant with an outcome or resolution of the complaint lodged.
Should the complainant not be satisfied with the resolution received from the Information officer, the complainant can lodge a complaint with the Information Regulator as prescribed in the Act

COOKIES

The Fund uses “cookies” on its website to personalise your online browsing. These cookies are text files that are placed on a hard drive by a web page server and cannot be used to run programmes to deliver viruses to any computer and they are uniquely assigned to a person and can only be read by a web server in a domain that gave a person a cookie.

One of the main purposes of the use of cookies is to provide a convenience feature to save time and to tell the web server that a person has returned and will help the website of Mineworkers Provident Fund to recall specific information on consequent visits.

The user can decline “cookies.” Most web browsers automatically accept cookies, but the user can still modify their browser settings to decline cookies, however, should the user decline cookies, they may not be able to fully experience the functionality of the website or perform certain functions. For more detailed information regarding “cookies” please refer to the Fund’s Cookies Policy.

The Fund may update this Privacy Policy to reflect any legal changes as well as policies and feedback from the user. The Policy will be updated by placing it on a hyperlink on the website.