n 09 March MWPF came together to unpack the 2020
strategy at the Parktonian Hotel where executives
and managers took staff through an in-depth plan for
2020. To ensure that the 2020 strategy stays top of find, we
have recapped the key focus areas for each business unit.
BUSINESS STRATEGY
The core focus for MWPF for the next two years
(2020-2021) is:
Creating a culture of service - priority looking into having MWPF way.
Growing our member base significantly - looking into partnerships, mergers where possible.
Creating internal capacity to be able to compete and
deliver in this challenging environment - investing in staff
and leadership development - bursaries and internal training
programmes and workshops.
BUSINESS DEVELOPMENT
The Business Development Team’s mandate is to
significantly grow the member base of the organisation,
while ensuring that the marketing of our services and
effective communication with our members takes place.
In Business Development the key focus in supporting the
strategy for the next two years will be: SERVICE and OUR
UNDERSTANDING.
SERVICE:
Champion the service culture change through facilitating the implementation of MWPF Way on behalf of the organization.
Introduce SLAs with all our internal service providers.
UNDERSTANDING:
Improve our member communication, brand awareness through various marketing activities.
SECRETARIAT
In the
Secretariat department the key focus in supporting
the strategy for the next two years will be: SERVICE and
UNDERSTANDING.
UNDERSTANDING:
Ensure that an attractive and relevant CVP is developed to attract and retain members to the fund.
Expand the product offering for members by introducing relevant product solutions for our clients.
Improve our relationships with our stakeholders through effective engagements.
SERVICE:
Improve communication and transparency between MWPF and all key stakeholders.
Ensure that we are compliant with all legislation.
FINANCE
The Finance department’s key financial deliverables are:
Improve Risk Management Framework.
Integrate Risk Management System.
Return on Capital Expenditure and Strategic Projects.
Proactive Fraud control and Management.
Improve control Environment & Combined Assurance.
OPERATIONS & IT
IT and Operation’s mandate is to define and implement
an effective and efficient customers service strategy that
enhances customer experience, retention and growth. In
operations & I.T. the key focus in supporting the strategy
for the next two years will be: SYSTEMS, SERVICE, OUR
PEOPLE.
SERVICE:
Delivering significant improvement in payment turnaround
times. Claims with all documents received to be paid
within two days and those with missing documents within
two weeks. No claim will move beyond two months of
those received in 2020.
Significantly deal with backlog claims.
Significantly focus on Productivity.
Reduce complaints significantly.
OUR PEOPLE:
Capacitate staff especially managers and supervisors.
Recognise teamwork and drive MWPF values.
SYSTEMS:
Optimise utility of our systems to enhance service.
Focus on BI that helps drive performance and business
decision making.
HUMAN RESOURCES
In the Human Resource department the key focus in
supporting the strategy for the next two years will be: OUR
PEOPLE & SERVICE.
OUR PEOPLE:
Ensure that performance management knowledge
and practice is improved so that it is intertwined into the
culture of the organisation.
Focus intently on capacitating staff and leadership to be
able to deliver on business requirements.
Embeds the MWPF values.
SERVICE:
Organisational development work that will ensure that
the organization is future fit.
Introduce an employee value proposition that assist the
business in driving loyalty as well as service excellence.
Significantly drive and promote a service culture through
our PC and Rewards.
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